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Info Needed

You must enter your license info (State and License Number) in your account settings prior to taking CE training.
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FAQs

Click any of the questions below to see the answer.

How do I know if I want a CE or non-CE course?

If you need credit to satisfy your license requirements choose a course from the CE catalog. Non-CE courses are not reported but can satisfy specific training requirements.

What do I need to take a CE course?

Please refer to your particular state requirements which are listed for each state in the course catalog to see exam monitoring requirements or any other instructions.

What is a site license number?

A site license number is a code provided to you by your company that gives free access to the online courses.

I came from an outside organization. What do I need to do to access my course materials?

If you have previously registered, you should be able to still access the material through your email and password.

What do I do if I’m having technical issues with a course?

Either click the "Help" button or contact Customer Service at 800-543-0874.

How do I get my CE certificate?

Once you have passed your exam, the CE Dept will be automatically notified to report your credit and will email you with instructions on how to print your certificate.

How long will it take to get my certificate and where can I access it?

Certificates are normally available to print via your NU Training transcript within 5 days of course completion.

I’m not able to access every lesson in a course, what do I need to do to fix this? (For people trying to jump directly into an exam/not finishing materials)

You need to go through the entire lesson before it is considered complete, and then you'll be able to advance to the next lesson.

How do I know which state to buy CE for?

You should purchase CE for your resident state unless you have a non-resident state with a specific training requirement not available in your resident state.

What do I do if I need to change my name or email address?

Call Customer Service at 800-543-0874.

Contact Us

The National Underwriter Company

4157 Olympic Boulevard, Suite 225
Erlanger, KY 41018

Business hours:
Monday - Friday 8:30am-5:00pm ET

Submit a Question

If you are having technical issues please fill out the form and our help desk will respond within 1 business day.

The National Underwriter Company

An ALM Business 4157 Olympic Boulevard, Suite 225 | Erlanger, KY 41018 | 1-800-543-0874
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