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Info Needed

You must enter your license info (State and License Number) in your account settings prior to taking CE training.
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Passwords must be 8 total chars, at least 1 letter and 1 number

To reset your password, please give your email address and click "Recover". We'll send you an email with a password reset link.
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Test Your System

To ensure your system is configured properly so you may use this site as intended, click the link to run a diagnostics test. When the test completes, you'll be given instructions to correct any settings that are not optimized.

Test Browser Settings


Click any of the questions below to see the answer.

Can a course purchase be refunded?

Refunds of unused courses are permitted if requested within 90 days of purchase.

Why are my Launch links missing?

If the browser happens to close without clicking your name in the upper right corner and logging out, the next time you login the site will recognize it as a duplicate active session and lock you out from accessing the course and exam. To fix this, you must logout of ALL sessions, wait 30 minutes and then log back in. Your launch links will then be active.

How do I know if I want a CE or non-CE course?

If you need credit to satisfy your license requirements choose a course from the CE catalog. Non-CE courses are not reported but can satisfy specific training requirements.

What do I need to take a CE course?

Please refer to your particular state requirements which are listed for each state in the course catalog to see exam monitoring requirements or any other instructions.

What is a site license number?

A site license number is a code provided to you by your company that gives free access to the online courses.

I came from an outside organization. What do I need to do to access my course materials?

If you have previously registered, you should be able to still access the material through your email and password.

What do I do if I’m having technical issues with a course?

Either click the "Help" button or contact Customer Service at 800-543-0874.

How do I get my CE certificate?

Once you have passed your exam, the CE Dept will be automatically notified to report your credit and will email you with instructions on how to print your certificate.

How long will it take to get my certificate and where can I access it?

Certificates are normally available to print via your PC360 Education transcript within 5 days of course completion.

I’m not able to access every lesson in a course, what do I need to do to fix this? (For people trying to jump directly into an exam/not finishing materials)

You need to go through the entire lesson before it is considered complete, and then you'll be able to advance to the next lesson.

How do I know which state to buy CE for?

You should purchase CE for your resident state unless you have a non-resident state with a specific training requirement not available in your resident state.

What do I do if I need to change my name or email address?

Call Customer Service at 800-543-0874.

Contact Us

PC360 Education

An ALM Business
4157 Olympic Boulevard, Suite 225
Erlanger, KY 41018

Business hours:
Monday - Friday 8:30am-5:00pm ET

Submit a Question

If you are having technical issues please fill out the form and our help desk will respond within 1 business day.

PC360 Education

An ALM Business 4157 Olympic Boulevard, Suite 225 Erlanger, KY 41018 | 1-800-543-0874
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